Terms of Service

The service

LIFFT connects learners with mentors for paid one-to-one career mentoring sessions. Mentors are independent professionals, not employees of LIFFT. Mentoring is career guidance based on personal experience — it is not medical, legal, or financial advice, and no outcome (such as admission or employment) is guaranteed.

Booking and payment

Sessions are booked by selecting a published time slot and paying in full at booking through Stripe. Prices are shown in GBP and include LIFFT's platform fee. A booking is confirmed when payment completes; a slot held during checkout is released automatically if payment is not completed.

Cancellations and refunds

Cancelling as a learner: cancel 24 hours or more before the session start for a full refund. Cancellations within 24 hours of the start time are not refunded, as the mentor has reserved that time.

If your mentor cancels (at any notice), you receive a full refund, or you may rebook at no charge.

Technical failure: if a session cannot take place because of a fault with LIFFT, you receive a full refund or a free rebooking, your choice.

Refunds are returned to the original payment method and typically appear within 5–10 working days. To cancel, use your session page or email support@lifftlabs.com.

Conduct

Sessions and messages must remain professional and respectful. We may suspend accounts that abuse other users or the platform. Do not share confidential patient information in sessions or messages.

Mentors

Mentors receive payouts through Stripe Connect and are responsible for their own tax affairs, including declaring self-employment income to HMRC where applicable.

Liability and law

Nothing in these terms limits liability that cannot be limited under law. Otherwise, LIFFT's liability in connection with a session is limited to the amount paid for that session. These terms are governed by the law of England and Wales.